We harvest in the early morning to ensure freshness and then ship immediately to our customers in Loja, Cuenca, and Cotacachi. During the coronavirus pandemic we will ship to Cuenca and Cotacachi using Servientrega for its convenience and social distancing. For customers in Loja, we deliver to Gringo's English Pub or the SuperMaxi parking lot.
Fresh peppers cannot be shipped over the weekend due to the risk of spoilage. We generally harvest on Monday evening. On Tuesdays we drop off shipments at the Servientrega office in Loja. For those living in Cuenca, you should receive your order on Wednesday. For those in Cotacachi, orders should arrive on Thursday.
Although we immediately ship after harvesting, we cannot provide a freshness guarantee. Shipments to Cotacachi take 2 days and shipments to Cuenca take approximately 5 hours. We pack your peppers in a vented box to ensure freshness. The Pepper Farm takes no responsibility for any spoilage of your peppers. Servientrega will make a delivery attempt. If nobody is home, they "should" call you prior to making another attempt. Please ensure someone will be home to receive the delivery.